GoTo Resolve - Ticket creation via email not working
Incident Report for GoTo Resolve
Resolved
We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Feb 07, 2024 - 20:13 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Posted Feb 07, 2024 - 19:50 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Posted Feb 07, 2024 - 19:45 UTC
Investigating
We are actively investigating reports that some GoTo Resolve customers may be experiencing issues with ticket creation via email.

Our engineers are working to identify the issue and will provide another update shortly.
Posted Feb 07, 2024 - 18:19 UTC
This incident affected: Helpdesk and Support.
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