GoTo Resolve Status

All Systems Operational

About This Site

Welcome to GoTo status page for GoTo Resolve. Any known issues affecting this product will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.
Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Devices Operational

Helpdesk Operational

MDM Operational

Remote Execution Operational

Reporting Operational

Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

GoTo Resolve - Computers Offline

Resolved - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

If you need additional assistance please contact our support team at Contact GoTo Resolve Customer Support.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Jul 19, 15:42 UTC

Update - The root cause of the issue has been fixed, unfortunately the already affected devices continue offline, our engineers will continue to work on bringing these devices back online automatically.

In the meantime, to manually bring a device back online try:

-First, uninstall the old software version
-Then install the new version

We will provide an update on this as it becomes available.
Jul 17, 23:23 UTC

Update - Our Engineers continue to work on fixing this issue.

We will provide an update on this as it becomes available
Jul 17, 12:32 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 10:20 UTC

Investigating - We are actively investigating reports that a small subset of GoTo Resolve customers may be seeing their devices showing as offline.

Our engineers are working to identify the issue and will provide another update shortly.
Jul 17, 10:18 UTC

Jul 18, 2024

No incidents reported.

Jul 17, 2024

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.